Refund Policy

At Calm Fitz, customer satisfaction is our priority. Please review our refund and return policy before placing your order.

Custom Orders

All custom DTG-printed, embroidered, and personalized items are made specifically for you. Because of their customized nature, all custom orders are final sale and cannot be returned or refunded unless the item is defective or an error was made by Calm Fitz.

Apparel & Sneakers

Non-custom apparel and sneakers may be returned within 14 days of delivery if they are:

• Unworn and unused

• In their original condition

• Returned with all original tags and packaging

Items that show signs of wear, washing, or damage are not eligible for a refund or exchange.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can review your claim and provide a replacement or refund if approved.

Cancellations

Orders may be canceled only before production begins. Once production has started, custom orders cannot be canceled or refunded.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

If you have any questions regarding your order, returns, or refunds, please contact our customer support team. We are happy to assist you. - calmfitzclothing@gmail.com